Frequently Asked Questions
A helpful guide to everything you need to know about accessing OT support with DrivEnable.
-
What is Occupational Therapy?
Occupational Therapy (OT) helps people develop, recover, or maintain the skills needed for everyday living. This includes personal care, mobility, home tasks, community access, work participation, and overall independence.
-
Who can access your services?
We support children, adults, and older Australians, including NDIS participants (self‑managed, plan‑managed, and agency‑managed), private clients, aged‑care clients, and individuals recovering from injury or illness.
-
Do you offer mobile or home‑based services?
Yes. We provide mobile OT services across Australia, visiting homes, schools, workplaces, and community settings. Telehealth appointments are also available.
-
What types of assessments do you provide?
We offer Functional Capacity Assessments, Assistive Technology Assessments, Home Modification Assessments, ADL assessments, and specialised reports for NDIS and other funding bodies.
-
Can you help with Assistive Technology (AT)?
Absolutely. We assess, recommend, and provide reports for assistive technology ranging from simple aids to complex equipment. We also support trials and training.
-
Do you work with NDIS participants?
Yes. We support all NDIS management types and provide assessments, reports, therapy sessions, and ongoing capacity‑building supports aligned with NDIS requirements.
-
How do I make a referral or book an appointment?
You can contact us directly via phone, email, or our enquiry form. Support coordinators and plan managers can also send referrals on behalf of participants.
-
How long does it take to receive a report?
Report timeframes vary depending on the assessment type, complexity, and required documentation. We aim to deliver reports promptly and will advise you of expected timelines during your appointment.
-
What should I expect during my first session?
Your OT will discuss your goals, challenges, daily routines, and environment. They may complete assessments, observe tasks, and begin planning personalised strategies to support your independence.
-
Do you offer ongoing therapy sessions?
Yes. We provide regular therapy sessions focused on building skills, improving daily function, and supporting long‑term independence.
-
What areas do you service?
We offer Australia‑wide mobile and telehealth occupational therapy, ensuring accessible support wherever you are.
-
How much do your services cost?
Pricing varies depending on the service type and funding source. NDIS services follow the current NDIS price guide. Contact us for a personalised quote.
Frequently Asked Questions
Explore helpful information about our OT services, booking process, and NDIS‑related enquiries
-
Do you support all NDIS management types?
Yes. We work with self‑managed, plan‑managed, and agency‑managed NDIS participants. Our team can coordinate directly with your plan manager or the NDIA when required.
-
What NDIS services do you provide?
We offer a wide range of NDIS‑aligned occupational therapy supports, including:
• Functional Capacity Assessments
• Assistive Technology (AT) assessments and reports
• Home modification assessments
• Daily living skills development
• Capacity‑building therapy sessions
• Psychosocial OT support
• Ongoing progress reports and reviews -
Can you help with NDIS plan reviews?
Absolutely. We provide detailed assessments and reports that support plan reviews, reassessments, and goal updates. We also collaborate with support coordinators to ensure documentation meets NDIS requirements.
-
How do I get started as an NDIS participant?
You can contact us directly or ask your support coordinator/plan manager to send a referral. We’ll discuss your goals, funding category, and the supports you need before booking your first appointment.
-
What is a Functional Capacity Assessment (FCA)?
An FCA is a comprehensive assessment that evaluates your abilities, challenges, and support needs across daily living, mobility, cognition, social participation, and safety. It is commonly used for NDIS planning and reviews.
-
Do you provide Assistive Technology (AT) reports for NDIS?
Yes. We assess your needs, trial equipment when required, and prepare AT reports that meet NDIS guidelines. This includes simple aids, complex equipment, and home safety devices.
-
Can you help with home modifications?
We provide minor and complex home modification assessments and reports. These recommendations help ensure your home environment supports safe, independent living.
-
How many therapy sessions can I receive?
This depends on your NDIS plan and goals. We tailor therapy frequency to your needs and funding, ensuring each session supports meaningful progress.
-
Do you offer telehealth for NDIS participants?
Yes. Telehealth is available Australia‑wide and is ideal for participants in remote areas or those who prefer online sessions.
-
How do you work with support coordinators and plan managers?
We communicate regularly with your support team, provide updates, share reports, and ensure all documentation aligns with NDIS standards. Collaboration is central to achieving your goals.
-
What should I expect in my first NDIS OT session?
Your OT will discuss your goals, daily routines, challenges, and environment. They may complete assessments, observe tasks, and begin planning supports tailored to your NDIS plan.
-
Are your services aligned with NDIS pricing?
Yes. All NDIS‑funded services follow the current NDIS Pricing Arrangements and Price Limits.
Ask Questions
Have a question not covered in our FAQ? Get in touch and we’ll provide the information you need.